Technical Support Engineer L2 – (with 5+ years of experience)

Job Description

Company – Matrix3D

Job Location – Mumbai

Work Experience – 5+ Years of experience required

Responsibilities –

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory

Skills required –

• Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.
• A+ and Net+ Certification or equivalent required.

Reason To Join –

• Friendly work environment.
• No Pressure
• Immediate Joining available

Contact below E-mail to book the appointment for interview.

Email CV on careers@matrix3d.com