IT Support Specialist – Qatar – 2 to 7 Years Experience

Network Security
Qatar
27 August 2024
Full Time
Urgent

Job Overview

  • Date Posted
    27 August 2024
  • Location
    Qatar
  • Expiration date
    31 October 2024
  • Experience
    2 Year
  • Gender
    Any

Job Description

We are seeking a highly skilled IT Support Specialist to join our team at PROZ TECHNOLOGIES. The ideal candidate will have extensive experience in designing, implementing, and managing Microsoft-based solutions.

Responsibilities:

Technical Support:

  • Provide first-level support to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
  • Assist users with account setups, password resets, and system access.

System Maintenance:

  • Track and manage IT support requests through a ticketing system.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Follow up with users to ensure issues are resolved satisfactorily.

Asset Management:

  • Maintain an inventory of IT hardware and software assets.
  • Assist in the procurement and setup of new equipment as needed.
  • Ensure all IT assets are recorded and tracked in the company’s asset management system.
Job Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in an IT support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are desirable.

About the Company

PROZ TECHNOLOGIES is a leading technology solutions provider in Qatar, offering a wide range of IT services and solutions to businesses across various industries. We are committed to delivering high-quality IT support and services to help our clients achieve their business goals.

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