Technical Account Manager – Mumbai – 6 to 7 Years Experience
Job Overview
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Date Posted14 August 2024
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Location
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Expiration date18 October 2024
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Experience6 Year
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GenderAny
Job Description
CyberNX Technologies Pvt Ltd is seeking an experienced and dynamic Technical Account Manager to join our team in Mumbai. The ideal candidate will have a strong background in technology account management and will play a crucial role in ensuring the satisfaction and success of our clients.
Responsibilities:
- Manage and develop long-term relationships with key clients.
- Serve as the primary point of contact between the company and clients.
- Understand client needs and objectives, and ensure our solutions meet their requirements.
- Collaborate with internal teams to deliver outstanding service and solutions.
- Monitor and report on account performance and client satisfaction.
- Resolve client issues and concerns promptly and effectively.
Job Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6 to 7 years of experience in technical account management or a similar role.
• Strong understanding of IT solutions, cybersecurity, and cloud technologies.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Problem-solving skills with a customer-focused mindset.
Preferred Qualifications
• Master's degree in Business Administration (MBA) or a related field.
• Experience with CRM software and project management tools.
• Industry certifications such as ITIL, CISSP, or PMP.
About the Company
CyberNX Technologies Pvt Ltd is a leading provider of cybersecurity solutions, dedicated to helping businesses protect their digital assets. With a focus on innovation and customer satisfaction, we offer a range of services, including network security, cloud security, and IT consulting. Our team of experts is committed to delivering cutting-edge solutions to meet the evolving needs of our clients.