Technical Support Specialist – Riyadh – 4 to 9 Years Experience

Network Security
Riyadh
30 July 2024
Full Time
Urgent

Job Overview

  • Date Posted
    30 July 2024
  • Location
    Riyadh
  • Expiration date
    4 October 2024
  • Experience
    4 Year
  • Gender
    Any

Job Description

Mindpool Technologies is seeking a highly skilled and proactive Technical Support Specialist to join our team in Riyadh. The ideal candidate will have extensive experience in system maintenance, troubleshooting, and customer-focused service delivery.

Responsibilities:

  • Perform routine system maintenance tasks, apply software fixes/updates, and conduct preventive maintenance.
  • Respond to incidents and perform break/fix activities to restore equipment operation promptly.
  • Participate in the Problem Management process and contribute with on-site observations.
  • Recommend process and tool improvements and seek continuous service improvement opportunities.
  • Meet customer expectations and establish relationships based on trust and respect.
  • Troubleshoot critical applications (in-house and 3rd party vendors) and Microsoft SQL Servers.
  • Conduct basic SQL server database troubleshooting and Disaster Recovery (DR) for MSSQL Server.
  • Identify root-cause analysis and resolve faults both remotely and on client sites.
  • Communicate proactively with the Service Delivery Manager, escalating issues and identifying service improvement opportunities.
  • Provide on-site early life support and training to system users.
  • Analyze system performance in relation to business benefits.
  • Document and publish articles in the Technical Services Knowledge Base.
  • Document resolutions and recommendations in the Ticketing System.
Job Requirements

• Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching).
• Database administration fundamentals (setup, data queries, backup/restore).
• Hardware diagnostic and repair experience with a basic understanding of electrical and electronic components.
• 3rd level support experience.
• Strong troubleshooting skills.
• Basic understanding of ITIL v3/2011.

Preferred Qualifications

• Degree in Computer Science, Electronics, or a related field.
• Scripting/Programming knowledge.
• Understanding of electronic/robotic fundamentals.
• Basic understanding of Information Security principles, security protocols, and Public Key Infrastructure (PKI).
• Knowledge of biometric concepts and technologies.
• Experience with ITSM tools.
• ITIL Foundation v3/2011 certification.

Soft Skills:
• Self-motivated and proactive individual.
• Willingness to travel.
• Strong problem-solving attitude.
• Excellent communication and customer-facing skills.
• Eagerness to learn leading-edge technologies.

About the Company

Mindpool Technologies is a dynamic and innovative company specializing in IT solutions. Our team is dedicated to delivering high-quality services and ensuring customer satisfaction. We foster a collaborative work environment and provide opportunities for professional growth and development.

Related Jobs