Technical Support Engineer – Bangalore – 0 to 2 Years Experience

Network Security
Bangalore
29 July 2024
Full Time
Urgent

Job Overview

  • Date Posted
    29 July 2024
  • Location
    Bangalore
  • Expiration date
    3 October 2024
  • Experience
    Fresher
  • Gender
    Any

Job Description

We are hiring for the position of Technical Support Engineer with 0 to 2 years of experience. This role is based in Bangalore and requires immediate joining.

Responsibilities:

  • Provide level 1 technical support to end users on computer-related technical problems.
  • Take ownership of customer issues reported and respond to customer inquiries to ensure customer needs are met.
  • Assist customers in resolving technical problems by providing guidance regarding software/hardware/application issues.
  • Research, diagnose, troubleshoot, and identify solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
  • Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
Job Requirements

• Completed regular school/college with 10+2+3 as a minimum qualification in any subject stream.
• Good understanding of computer systems, mobile devices, and other tech products.
• Excellent communication skills.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.
• Strong interpersonal skills to interact with customers and team members.
• Excellent problem-solving skills.
• Fluent spoken English and good thought flow.
• Organizational skills to balance and prioritize work.
• Ability to work in a team environment.

Preferred Qualifications

• Previous experience in a similar role is an advantage but not mandatory.

About the Company

DXC Technology is a leading IT services company that helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. With a deep understanding of the challenges and opportunities in the technology sector, DXC Technology provides innovative solutions to help our clients achieve their business objectives.

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