Service Delivery Manager

Job Description

Job Description:

Maintaining positive relationships with customers.
Maintaining high quality standards throughout the project life cycle, making sure the deliverables are going on time to the customers
Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls
Understanding the needs and requirements of the customer and moving to meet those needs proactively.
Planning, executing, and finalizing projects according to deadlines and budgets.
Handling & maintaining project time sheets, statistics
Establish and execute a project communication plan
Monitor or track project milestones and deliverables
Manage project execution to ensure adherence to budget, schedule, and scope
Confer with project personnel to identify and resolve problems
Develop and manage work breakdown structure (WBS)
Assign duties, responsibilities, and spans of authority to project personnel
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Work closely with the internal teams, department heads towards the success of projects