Major Incident Manager – Bengaluru – 3 to 7 Years Experience
Job Description
Tata Consultancy Services is seeking a proactive and experienced Major Incident Manager to join our team immediately. The ideal candidate will have solid experience in managing high-impact incidents, coordinating across multiple stakeholders, and ensuring minimal disruption to business services.
Responsibilities:
- Manage and drive resolution of high-severity incidents (Major Incidents)
- Conduct IM bridge calls and coordinate technical teams to resolve issues promptly
- Handle escalations and provide timely updates to stakeholders
- Ensure proper documentation, analysis, and post-incident review
- Collaborate with service management teams to prevent incident recurrence
Job Requirements
• 3–7 years of experience in Incident Management or Major Incident Management
• Strong skills in IM bridge call handling and coordination under pressure
• Excellent communication and escalation management skills
• Ability to work in a fast-paced IT service management environment
Preferred Qualifications
• ITIL Foundation or similar ITSM certifications
• Experience with large-scale enterprise environments
• Ability to analyze incidents and suggest preventive measures
• To Apply: Interested candidates can send their resume
About the Company
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. With a wide footprint and strong innovation focus, TCS empowers businesses to digitally transform and thrive in the modern economy.