Lead IT – Mumbai – 7 to 14 Years Experience

IT & Software
Mumbai
14 May 2025
Full Time
Urgent
Apply Now

Job Description

We are seeking an experienced Lead IT professional to join our growing team. At Augnito, we revolutionize healthcare with our cutting-edge Voice AI technology, empowering medical professionals with AI-powered speech recognition. As the Lead IT, you will oversee all aspects of IT operations, ensuring seamless technology services and security compliance across the organization. This is a leadership role where you will guide and support a dynamic team, drive process optimization, and ensure smooth IT service delivery.

Responsibilities:

1. Team Leadership & Management:

  • Lead, mentor, and develop the IT operations team, fostering collaboration and technical growth
  • Oversee workload distribution, performance evaluations, and professional development
  • Implement ITIL-based service management practices

2. Endpoint & Systems Management:

  • Manage full lifecycle of employee devices (laptops, mobile, peripherals), including:
    — Standardized configuration and deployment
    — Advanced troubleshooting and support
    — Security compliance enforcement
  • Oversee enterprise software:
    — Licensing management and compliance
    — Patch management and version control
    — Scheduled upgrades and migration planning

3. Vendor & Asset Management:

  • Lead procurement and contract negotiations for hardware/software
  • Maintain vendor relationships and evaluate performance against SLAs
  • Manage IT asset inventory and refresh cycles

4. Security & Compliance:

  • Spearhead infosec audits (ISO 27001, SOC2, HIPAA, GDPR, ADHICS, ISO 22301) and remediation
  • Implement and maintain security patches and updates
  • Develop/maintain disaster recovery and business continuity plans

5. Process Optimisation:

  • Document and continuously improve IT SOPs and knowledge base
  • Automate repetitive tasks and streamline workflows
  • Manage change control processes for system updates

6. Stakeholder Engagement:

  • Partner with department heads on technology needs
  • Communicate IT initiatives and risks to executive leadership
  • Manage cross-functional IT projects
Job Requirements

• Bachelor's degree in IT, Computer Science, or a related field
• 7+ years of IT management experience, with 2+ years in a leadership role
• Expertise in:
-- Endpoint management
-- Software licensing and compliance tools
-- Patch management systems
-- Security frameworks and audit processes
-- Strong project management and budgeting skills
-- Excellent communication and team leadership abilities

Preferred Qualifications

• ITIL, PMP, CISSP, ISO 27001, CISM, Microsoft 365 certifications
• How to Apply: Interested? Please send your updated resume with the subject line including "Rohan Surve" for referral purposes.

About the Company

Augnito is the next-generation Voice AI platform transforming the healthcare industry. Designed in collaboration with medical professionals, it delivers 99% accurate, cloud-based speech recognition without requiring voice training—usable from any device, anywhere. Deployed in 300+ hospitals across 20+ countries including the US, UK, and Canada, Augnito helps streamline clinical workflows, reduce physician burnout, and improve patient care through intelligent, human-centered technology.

Related Jobs