Contact Center Manager – Remote India – 5 to 11 Years Experience
Job Description
StickmanCyber is hiring an experienced Contact Center Manager to lead and manage IT service desk and technical support operations. This role is ideal for professionals with strong leadership capabilities, deep knowledge of ITIL practices, and hands-on experience managing incident and change management processes in a fast-paced IT environment.
Responsibilities:
- Manage day-to-day contact center and IT service desk operations
- Lead and supervise technical support teams to ensure service excellence
- Oversee incident, change, and request management processes
- Ensure adherence to ITIL best practices and service-level agreements
- Monitor performance metrics and drive continuous improvement
- Communicate effectively with stakeholders and leadership teams
Job Requirements
• 5+ years of experience in IT service desk, technical support, or IT operations
• Minimum 2 years of supervisory or team leadership experience
• Strong knowledge of Incident Management and Change Management
• Solid understanding of ITIL frameworks and service management practices
• Excellent communication and people management skills
Preferred Qualifications
• ITIL certification
• Experience managing distributed or remote teams
• Strong reporting and operational governance skills
• To Apply: Interested candidates can share their resume with your notice period and resume.
• Shortlisted candidates will be contacted directly. Kindly allow time for application review.
About the Company
StickmanCyber is a cybersecurity and IT services organization delivering reliable, secure, and scalable solutions. The company focuses on operational excellence, customer satisfaction, and continuous service improvement.
