YOGESHWAR S. BHAVE
About Candidate
| Goal-oriented professional with 17.5 years of experience in Project Management, Auditing and Program Management, Telecom Technology Managed Service Projects and Process Centric & Quality Driven Program Management in Telecom Industry Excellence in introducing various proactive and reactive customer delight measures, maintaining business relationship with various clients to achieve repeat / referral business along with quality service norms Recognized for developing & implementing need-based plans / strategies for maximizing profitability, revenue generation & realizing organizational goals Proficiency in Internal Audit, Process Transformation, Customer Management, Strategic Planning, Process Re-engineering and Resource management Extensive Project Management & Governance experience; proficient in developing & implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency with proven capabilities in ontime delivery of projects Engaged directly with project teams to document current state process maps and procedures inclusive of required variations due to legal or contractual requirements Keen customer-centric approach with skills in developing customer service policies and standards for the organization; worked as end point of contact for customer escalations and spearheading continuous development and improvement of services as per set service targets / objectives Expertise to facilitate teams through a Customer Journey Map or process mapping workshop to develop an optimized future state experience and design Providing leadership in project management and performing periodic audits, providing market/business insights across departments Performance-driven professional with excellence in devising and implementing continuous improvement methodologies; proficient in effectively negotiating with vendors/suppliers Received theAct to Win – Creativity Award (2020); acknowledgedwith theERICON Award – Ericsson (2017) Incisive acumen in developing Standard Operations Procedures and KPIs/KPAs for smooth business operations; driving operational excellence by setting out in-house quality standards for various operational areas (quality, service and sales) History of excelling in introducing new organizational change & driving innovation, integrating new technologies & quality initiatives in the project to facilitate business excellence Enterprising leader with a expertise in mentoring people and bringing out the best in them; acknowledged for always keeping involved teams fully connected, passionate and motivated to give their best all along |
Education
Work & Experience
Managed LTE roll-out for Idea Mumbai circle; led performance & governance review with Circle Head & Delivery Head Led planning and seamless execution of Automatic Frequency Plan for multi-technology network Administered CAPEX planning by generating projections as per management guidelines for financial year roll-out (350 sites) Revenue per BTS analysis, LUT/HUT analysis and optimization Monitored Customer Deliver Management and prepared & maintained KPI, dashboards & daily reports, sign-off and performed monthly review; worked for 3G ICR between Airtel-Idea & Vodafone-Idea for Mumbai Circle Managed network performance issues such as availability, latency, utilization and throughput; installed, configured and testing equipment; performed capacity planning and performance analysis Negotiated contracts, developed provider relations, researched claims, billing & coding related to various claims and performed credentialing & delegated credentialing Provided trainings & competence development across team through knowledge sharing
Administered LTE Network roll-out & Vodafone Idea network merger and consolidation Planned, directed, maintained and coordinated the network installation, maintenance and operations Performed testing new equipment installations ensuring redundancy Acted as the SPOC for TRAI & DoT/TERM cell audits from pre-preparation till report submission Conducted internal process audits, risk identification and mitigation planning for NW level activities Created best practices in the organization and proposed/implemented process improvement measures (required if any); provided trainings & competence development for team Led KPI Analysis, RCA, RF Drive Test, identifying the grey areas, execution of improvement activities and Daily worst cell tracking; managed network team and create troubleshooting and maintenance protocols Administered Network Event Management for special events such as Filmfare Award, Corporate Award, Make-in-India, Mumbai Marathon and so on
