Gagandeep Shah Singh

Managed engineers responsible for installation & troubleshooting of CCTVs, DVRs, Intruder Alarm System, Fire Alarm System, Public Address System, Access Control systems and fire extinguishers • Conducted proactive audits of the IBM towers to ensure appropriate working of all the Building Management Systems • Reported reliability, design, and maintenance problems to technical support engineers • Supervised procurement of Access Control Systems such as Access Card Reader, Door latches, etc. • Implemented corrective action plans in response to customer problems, needs, and emergencies

Scoped BCM based on impact analysis, identifying critical processes and units vulnerable to disruptions with significant service impact • Conducted impact analysis across key management areas (Incident, Change, Access, and ITSCM), identifying essential processes and resources for seamless execution • Performed up-gradation of Netbackup clients with Netbackup client/server software on Windows UNIX in a clustered server environment • Managed and configured enterprise backup policies for flat file, DB, and NDMP type backups Gagandeep Shah Singh Security Consultant at HCLTech Email: [email protected] Address: Delhi, India Phone: +91 997 1959695 • Identified and fixed backup failures for aforesaid policy types and tuned-up the slow backups • Handled critical restores for Windows System state (Full systems restore), NDMP restores and File System restores for Windows, UNIX servers • Developed Standard Operating procedures for daily Netbackup activities • Submitted comprehensive backup reports for business-critical assets defining their backup trends, including backup status, capacity, SLA adherence etc. to the senior management • Took ownership to resolve critical backup issues over the escalated bridge calls with other technical workgroups

Overseeing and executing client related engagements in the domains of Governance, Risk & Compliance (GRC), Internal Audits, process evaluations, and standard operating procedures • Collaborating closely with IT Business Partners and Enterprise Architects in designing system solutions following a risk-based approach ensuring that designed solution(s) align with internal controls and security policies • Facilitating Implementation and adherence to ISO 27001 controls as per contractual requirements • Conducting annual Internal audits covering ITGC, ISO 27001, SOC 2 Type II within the engagements and also supporting external audits with Big 4s • Experienced in Access Management, Change Management, Enterprise Risk Management ensuring Compliance to ISO 27001 standard • Gaining the understanding of clients' business requirements through signed Statements of Work (SOW) and network architecture for the implementation of Vulnerability Management tools • Actively implementing and integrating Risk-based Vulnerability management tools for vulnerability and policy compliance assessments and deploying Vulnerability Management tools such as Qualys, Ivanti’s RiskSense, Tenable, BMC TSSA, etc. • Diligently drafting and sharing project plans to facilitate the smooth execution of transitions ("as is") and transformations (implementation), explicitly outlining relevant engagement phases • Leading Security team of 20 members who are actively engaged in Security and Compliance for various client engagement