SAUMEN GANGOPADHYAY

Responsibilities: (Report to IT Department Head)  Coding & designing of software modules.  Developed modules: Invoice Processing System, Billing Accounting System.

Was managing more than 250 computer users in different places across India. Overall in charge of a team of network engineers, DBA, Design Engineers, Software Developers.  Ensuring the delivery of software on time with quality, managing third party vendors, conducting project management reviews, employees / user trainings, looking after hardware, network equipments & stationary requirements.  Designed & developed ’Integrated Financial Accounting ERP Software’ (in-house) consists of:  Sales Order Processing [inputs: Inquiry, Quotation, Sales Order , Proforma Invoice, Packing Slip],  Financial Accounting [inputs : Cash/Bank/Journal Vouchers, Cash Memo, Invoice, Debit Note, Credit Note, Payment Advice, Telephone Billing, Post Dated Cheque],  Stores Accounting [inputs : Material Receipt Note, Sales Return Note, Rejection Receipt Note, Transfer Material Receipt Note, Transfer Material Issue Note],  Purchase Order Processing [inputs : Purchase Order, Indents, Despatch Request Note(DRN)] ,  Administration System MIS [inputs : purchase landed price item-wise, invoice wise profits],  Employee Management (Payroll) [inputs: attendance register, pay register, pay slips, journal voucher].

Was managing 500+ computer users in different states & places across India.  Was leading a team of network engineers, Designer / Engineers, Software Developers. Looking after system analysis, software requirement specification preparation, software deliverables, hardware / network equipment requirements, quote acceptance, quote comparisons, purchase, managing vendors etc. Updating of data in company website.  Cost save initiative: Shifted corporate web site in .asp platform with Dream viewer software to in-house team from 3rd party annual maintenance.  Manage, Analysis, Design and Administrate “Office Automation ERP Software (in-house)” consists of Marketing Department, Design Department, Planning, Purchase Department, Store Department, Accounts Page 4 Department, Costing Department, Service Department, Quality Assurance Department, Payroll Accounting System.  MIS (Management Information System) Report Developed  Representative/Area /Customer wise sales analysis (billing / Pending Payment ), Area Project List  Aging Analysis, YTD and MTD & Quarterly/Bi-Yearly/Yearly sales/billing analysis.  Sales Tax Register, C / ST-35 Forms Pending / Received / Issued Register.  Inflow / Outflow - item wise, daily basis, Vendor Rating – Component Acceptance Rating (CAR).  Slow/ Fast moving / Dead Stock item list & evaluation, Quality Rating – Supplier Quality Rating).  Items below re-order level, Stock ledger/Summary, Stock Position, Dead Stock List / Evaluation.  Lead Time Analysis & Standard Deviation, Daily Despatch Report, Shipment Cost Report

Manage Projects: GIS (Geographical Information Systems), Business Object (Reporting Tool)  Maintenance of Oracle RAC (Real Application Cluster) Database as DBA.  End-user meet: Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and develop requirements, resolve problems.  Conduct courses / classes for Kuwaiti citizens to provide software knowledge know-how.  Designed & Developed software & report modules for  Plant Pathology and Disease Control Software for Plant Welfare Department.  Animal Laboratory, Experimental Animal & Animal Disease Statistics software.  Zoo Control Software (issue permit to export/import of extinct birds, animals).  Plot Allotment Control Software for Kuwait Farmers.  Sea Control Software for Coastal Fisher Man.

Supplier evaluation: Meeting with Suppliers, Business process analysis and recommend industry best practice. Review and maintain Service Level Agreements (SLAs).  Monitor Support Services: Plan and execute systems development and operations, hardware, network and software purchases.  Infrastructure Management: Maintain Business Applications, Maintenance of IT assets (CMDB – Configuration Management Data Base), Monitor and escalate user calls.  Perform remedial actions to correct IT related problems (root cause analysis, immediate Action, Corrective and Preventive Actions). Recommend to replace defective or inadequate hardware and software packages.  Monitor and administrate servers and network equipments at remote offices.  IP telephone and Data link connectivity (Digital Subscriber Link - DSL) problems (thru third party) management.

Monitor IT operation thru KPI: Employee Asset Management, Configuration base line and versioning records, License monitoring, contract monitoring, customer service calls and incident response.  Project Management: Administer & maintain IT applications, analyze client requirements, prepare plan, module design, assign, review and monitor progress (plan v/s achieved) for System Analysts, Programmers/ Developers (in-house and outsource team).  Recruitment and Hiring: Establish communication and negotiation with outsource team.  Resource utilization and management: Internal resources and third parties/vendors as per requirement.  Test: Review unit test by Programmer, peer-to-peer/Integration test, UAT (user acceptance test) results.  User Training: Supervise / prepare user training material and get user feedback.  Business process re-engineering: Meeting with subject matter expert (SME), identify and evaluate customer needs, study existing system functionality, then formulate and implement redesign plan.  Post Implementation Review (PIR): Review performance of recently Implemented Service Requests (SR).  Training: Plan and provide training to internal IT workforce.  Innovative Technology: Introduce innovative technology to business applications to provide better service to customer.  Automated ‘Service Management module’ in i-pad, Oracle, Java and analytical tool like Business Intelligence, Business Objects resulting better scheduling, tracking and increase in field technician productivity.  Lead IT auditor on behalf of management to formulate, check and improve IT service and operation management system as per ISO 20000:2011. Perform IT operation in PDCA (Plan-Do-Check-Act) model, that includes:  Plan: Accept Monthly/Quarterly/Yearly plan from project leads/SME, Service Improvement plan, Business and Budget plan, Service Continuity/availability and Capacity plan, Employee skill enhancement/Training, Internal/External Audit plan.  Do: Compile/enhance Policy, procedures. Execute Service Requests (SR), conduct Training etc.  Check: Conduct internal Audit, Second Party and External Audit and review performance. Perform Risk Assessment of IT Assets, Vendor assessment, Data center audit. Monitor Service Level KPI, security nonconformances. Review on-time project completion, change management, post implementation review details. Active Directory audit (active/deactivate domain users). Review and enhance Objective Target Report (OTR) on quarterly basis. Monitor Vendor/Supplier Preventive maintenance Schedule. Perform Software, server license monitoring, conducting regular health checks on computer equipment and PC, Monitor network and DBA jobs (backup, restore, and recovery) as per plan and daily routine. Page 3  Act: Create Action Requests. Take immediate action, Corrective action and Preventive action. Enhance existing Service delivery, incident and problem management. Review change, capacity, information Security/anti-virus/patch management Plan, Policies, Procedures and Processes.  Communicate with external audit teams like TUV Nord, E&Y, KPMG etc