ROHIT BORA

Demonstrated commitment to professional growth and cybersecurity expertise by successfully completing a rigorous 3-month Vulnerability Assessment and Penetration Testing (VAPT) internship program, gaining extensive knowledge and hands-on experience in the field. • Drove cybersecurity education initiatives by conducting in-depth research, developing comprehensive case studies, and obtaining certification for delivering engaging Zoom sessions, effectively enhancing public awareness of cyber threats and risks across diverse audiences

Engineered innovative strategies to streamline troubleshooting processes for L1.5 technical issues spanning Windows, storage, database, job scheduling, cloud, and Unix systems, leading to a 25% improvement in issue resolution efficiency. • Spearheaded the utilization of Moog soft, Autosys, CyberArk, Putty, ServiceNow, Solar-Winds, and Commvault to proactively identify and resolve technical challenges, resulting in a 25% decrease in incident response time and a 30% increase in system stability. • Collaborated seamlessly with L2 and L3 support teams, maintaining proper documentation and actively participating in on-call rotations for round-the-clock support