Ramkrishna B Patil

Handlining end user’s incidents in ServiceNow ticketing tool • Implemented and maintained IronPort email security appliances to regulate mail-sending rights within the organization. • Established and enforced policies for granting and revoking mail-sending rights based on user roles and responsibilities. • Utilized the Falconide service for managing and optimizing bulk mailing operations, ensuring efficient and reliable delivery of mass emails. • Conducted regular monitoring and analysis of email traffic using IronPort reporting tools, identifying and addressing potential issues promptly. • Ensured adherence to industry regulations and compliance standards related to email security, privacy, and confidentiality. • Investigate security incidents, including analyzing patterns and anomalies. • Mail flow issues troubleshooting.