Rajamanikandan Ramakrishnan

Desktop Support Engineer - Managing Windows client

Role & Responsibility -◦ System Admin◦ Server/Application Build Team◦ ID Management - Domain User account◦ Developing a Backup and Recovery Solution.◦ Antivirus Solution - MacAfee and Symantec Antivirus◦ Managing and maintaining server health check report◦ Managing and Maintaining Backup report◦ LAN management for Windows Domain◦ Configuring wireless Network◦ CISCO RSA ID

◦ System Engineer◦ User ID Management◦ SAP Transport Management System application control

• Perform Security Health Check Activity for New Build & Production systems• Extract Scope from Inventory for Production Systems• Handling Customer Exceptions• Patch coordination

Coordinate and implement Security Health check for new Build systems and application• Security Health check Process streamlining• Security Focal point of escalation for Nordic Accounts

• Issue Management, challenges and tracking of System security checking related issues.• Represent the Function as the Single Point of Contact (SPoC) as a subject matter expertise on systems compliance checks• System Security checking for Accounts supported from Multiple locations• Knowledge of approaches, Security tools, techniques for recognizing, anticipating, and resolving operational or process problems

HC Process enhancement• HC Compliance enhancement• Ensuring via 'gate-keeper' roles that T&T accounts meet process requirements prior to moving to BAU• Encouraging best practice sharing between Accounts in the Market.• Providing process execution education and guidance to Accounts• Audit readiness

• Playing a Security Compliance Lead Role for Europe Accounts• Established Nordic's Cluster for Nordics Accounts• Conduct Audit readiness & Internal Audits• Leading Daily Team Huddle and Europe Accounts Huddle• Leading Weekly Governance call with Nordic Accounts Leads• Working with various account team, leverage network wherever required.• Cross team collaboration and leadership skills - proactive engagement with stakeholders.

Management of 20+ People supporting 4 Markets - Nordic, DACH, France and UKI• Facilitating and leading business and cross market interlocks for enhancing collaboration• Monitoring team performance and KPI,• Implementation of agile management practices with regular iterations and retrospective meetings• Implement and maintain service quality management, measure, and manage BAU services quality• Responsible and accountable for SLA's, KPI's for Europe Accounts• Responsible for individual career development and skill growth, identification and growing of new talents, performance evaluation and salary.• Lead and let them to Lead.