BADAVATH PRAVEEN

Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact Manage 24X7 monitoring of Network availability, performance and initial triage of related incidents. Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance Capture events through monitoring tools and processes; coordinate event response across all network Technology solutions and environments. Ensure proper issue escalation and effective incident resolution. Work on Service improvement activities and completing it within the target dates. Providing automation solution to benefit network operations team. Create policies and procedures related to Networking environment

Managed the Managed Security Services (MSS) SIEM platform for external clients, ensuring robust security monitoring and incident response capabilities. Successfully managed multiple client accounts, addressing client escalations and ensuring overall service delivery excellence. Developed detailed deployment architecture designs for hosting ArcSight SIEM, optimizing infrastructure to meet client-specific security requirements. Led the development of use cases and standardized on-boarding and delivery artifacts, streamlining client onboarding processes and improving efficiency. Provided expert recommendations and implemented changes to optimize SIEM performance in client environments, resulting in enhanced threat detection and response capabilities. Proficiently onboarded various log sources to the SIEM platform for comprehensive security monitoring, enabling real-time threat detection. - Proactively identified weaknesses and potential threats in existing information security toolsets, recommending improvements to bolster security postures. Developed and documented SOC operational processes and procedures, including security monitoring, incident response, and escalation management, resulting in a well-structured and efficient SOC. Collaborated on the development of processes and procedures to improve incident response times, enhance incident analysis, and streamline overall SOC functions. Provided functional and technical support to peers, ensuring solutions met client satisfaction without breaching Service Level Agreements (SLAs). Spearheaded the development of Security Incident Management processes and procedures, strengthening the organization's incident response capabilities. Conducted security monitoring of clients' business environments through Client-owned SIEM (ArcSight), ensuring timely detection and response to potential threats. Managed alerting and notification processes for potential and qualified security incidents, minimizing response times and mitigating impact. Standardized security monitoring operations in alignment with industry benchmarks, ensuring adherence to best practices. Conducted assessments of SIEM infrastructure, identifying opportunities for enhancements to improve the quality of overall security operations processes. -Monitored clients' websites from vulnerability, malware infection, defacement, and reputation perspectives, safeguarding digital assets.