Palla Chandra Mouli

Knowledge of OSI layer architecture. Knowledge of Active Directory. Knowledge of Jenkins Application. Configuration and troubleshooting issues related with Digital Signage integration with App space and Bright Sign Interface, User profile creation, user role assignation, need attention devices handling, addressing device names, groups and their tags, Media content upload in App space, Device channel creation and assignation, Network port troubleshooting, diagnosing port power-in line issues, and Media device power over Ethernet configurations. Attending calls from clients, troubleshooting and providing knowledge transfer and resolution on priority. Handling Incident Tickets queue in Process Driven System Management (Enterprise PDSM or Snow Tool). Proactive alert monitoring, troubleshooting and if required reporting incident to service provider. Performing IP devices booting process, Adding Cisco Bright Sign device, Cisco 4310, Cisco Edge devices in App space and troubleshooting problems during registration process. Provisioning Microsoft Outlook 365 and Outlook Web Application issues. Troubleshooting Microsoft Outlook 365 Compatibility tools and Add-ins. Provisioning of WebEx client profiles. Troubleshooting WebEx plugins and Cloud WebEx Desktop Application. Troubleshooting WebEx Audio conference calls. Working with WebEx user profiles creations, Scheduling permissions, Delegate access, audio conferencing calls, WebEx integration with Outlook and other client applications. Fixing WebEx calendar problems and lock out issues. Collaboration with onsite team to install Media Devices, registering in Signage Interface. IP addressing and TCP/IP/DHCP networking. Tracing the Switch Name, Gateway, DNS address, Subnet Mask from connected device IP. Trained in Cisco voice, Provision End Users and Associated Devices. Maintain Cisco Unified Communications System and creating Voice mail. Provide End User Support. Understanding of Change, incident and problem management.