Nomsa Mokhosi

Teller/Treasury Custodian (July 2009 - February 2013) • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, internal Absa Policy and Standards • Minimize the risk concerned with cash management and to effectively manage, plan and organize the availability of cash on a continuous basis to the branch • Utilize SBV trips effectively within budget, ensuring that dual control guidelines are applied when dispatching and receiving cash from and to SBV • Balance teller and treasury at the end of business day Bank Teller/Bulk Teller: (July 2008 - February 2009) • Manage the vault to ensure sufficient supply of bank notes • Liaise with external stakeholders for transactions Customer Service Clerk: (April 2008 - June 2008) • Adhere to legislation and regulatory requirements as applicable, i.e. FICA • To resolve enquiries from walk-in customers, issue all account items and provide superior customer service to all customers Host: (January 2008 - March 2008) • Greet walk-in customers when they arrive at our branch, determine their needs and direct them to the correct department • Cross-sell bank products, inform customers of new services and product promotions ascertaining customers’ needs

• Serve visitors by greeting, welcoming, and directing them appropriately • Direct visitors by maintaining employee and department directories.

Monthly Pensions Team Leader (July 2020 - January 2023) • Understanding and dealing with staff issues including counseling and discipline • Mentor, coach, motivate a team and compile statistical report to Head of Department (HOD) • Undertake regular work reviews to ensure and maintain quality output and monitor attendance • Interacting with applicants, employers, actuaries, attorneys, financial institutions and resolve difficult queries etc. Death Claims Acting Supervisor (January 2019 - June 2020) • Handle difficult clients and escalated/critical queries • Set objectives and monitor progress supervising and leading a team of staff members Death Claims Team Leader (November 2017 - December 2018) • Training of new staff on claims processing, standards, and procedures • Conduct interviews for resolving family disputes about a claim. Quality Assurer (July 2017 - October 2017) • Ensure that claims are assessed as per the standards and procedures of the company • Ensure that statements and interests are correctly calculated Claims Clerk (September 2015 - June 2017) • Assess documents in line with the company standards and procedures • Communicating with dependents/attorneys/company – written, telephonically and verbally Customer Service Clerk (April 2014 - August 2015) • Check on Session if member qualifies for Surplus • Send requests to actuaries for Surplus statements to be calculated for qualifying members.

Internal Audit Graduate in Finance and Insurance (January 2023 - To date) • Perform audit work and review working papers, reports and files in a timely manner before reports are issued Curriculum Vitae of Miss Nomsa Mokhosi • Provide all stakeholders with regular feedback to the progress of assignments and audit findings • Actively contribute to teamwork within the department • Take accountability for the achievement of operational objectives within own area of control • Support the core values of the organization and department • Maintain a positive attitude and drive • Respond openly to feedback • Promote harmony, sharing of knowledge and teamwork • Conducting post-loss audits to ensure that claims are paid correctly and in a timely fashion • Examining books, records and other documentation to detect errors or discrepancies • Observing the activities of insurance company staff members to ensure compliance with company policies • Investigating fraudulent claims or other illegal activity by insurance companies or agents • Reviewing policies and procedures for accuracy and identifying areas for improvement • Examine insurance company books and records to ensure compliance with state laws.