Nivethaharikrishnan

Media Eco System which gives Platform as a Service to media customers 24x7/365 days. Using cloud-based services and largest fiber network in the world. Service assurance for Broadcast, Cloud services and OTT-Platform. Having experience working with Cisco Switches, Routers, Decoders and Encoders. Functional Knowledge of Open stack, Cloud Bolt, Swift etc. Ensuring consistent system performance by monitoring and fine-tuning of servers Monitoring and Troubleshooting FTP Links and Routings. Having hands-on experience on delivering Sports Events (LaLiga, SailGP)to Sony. Responsibility: Responsible for handling the flawless daily service assurance of Broadcast, Occasiona Usage feeds and Media Management services. Responsible for troubleshooting and supporting customer issues through remote desktop for Media Management services & customer premises equipment. Managing the customer complaints through the ticketing system SNOW(Service Now)and MES Ticketing Tools. Maintaining the database for the daily operations and content deliveries. Coordinating and participating in weekly and biweekly status meetings with clients across the globe.

Corporate IT Security Analyst, Active Directory Administration and Ad Manage Engine, Managing servers and machines on location based. Act as a single point of contact for all the users. Monitoring and handling servers and DC machines by using PC visior Application. Partnership with McAfee company for Antivirus, MacAfee web gateway (MWG proxy) IOC tracker for coverage. Responsibility: Managing the customer complaints through ticketing system with Zoho tool and close the tickets with defined SLA’s. Responsible for creating users and groups, modifying and managing the users. Responsible for creating SFTP accounts. Maintaining the data and reports for Monthly ID Validation, Audit purposes and other reports. OBJECTIVE EXPERIENCE 2020 Jan - 2022 Mar Citrix Application AWS Transcoder Web Gateway (Proxy) Networking Power BI Tabelau in Learning 2014- 2018 2013-2014 2011-2012 Managing the DC's machines for migrating the domains. Whitelisting the blocked emails which as confidential. Managing, providing and troubleshooting the issues in MWG - DLP, Antivirus etc- DLP, Antivirus etc

IT Business Analyst, Outlook 365, Active directory Administration, Citrix. Knowledge about SAP, Bomgar, Workspace one Applications. Act as a single point of contact for all the users. Monitoring and troubleshooting the issue with Defined SLA’s. Having experience working with Cisco Switches, Routers, Decoders and Encoders. Accountable for rendering support for Linux/Unix, Windows Server Systems predefined SLA. Handled Network related issues with different environmental customers and troubleshooting issues via phone / mail. Responsibility: Managing the customer complaints through ticketing system with Service Now portal. Responsible for Maintaining, Creating, Managing the users DB’s. Initiating the applications with proper licensing key. Maintaining the data and reports for Audit purpose. Providing the local admin rights to access the application and initiate to purchase the applications etc. Handling with web issues, AD issues, Mainframe queue, Licensing Key.