Rachael Burney

• Implemented streamlined processes and protocols to optimize Office operations and enhance overall efficiency within the program. • Utilized meticulous record-keeping systems and digital platforms to maintain accurate and up-to-date program documentation and files, ensuring easy access and retrieval of information. • Adhered to and ensured adherence to program regulations, policies, and procedures, while staying upto-date with any changes or updates to maintain program compliance. • Contributed to the development and implementation of marketing strategies and campaigns, utilizing various channels and mediums to promote the program, attract participants, and enhance visibility. • Employed strategic planning and organizational skills to design and execute program events, such

• Performed A\P Processing • Performed A\R Processing • Led new employee training. • Drafted resident work orders. •Updated daily rental marketing using platforms such as Facebook and Craigslist • Maintained up to date occupancy on Apartments.com. • Oversaw apartment move\in-move\outs. • Issued any documentation to residents regarding evictions or violations of the lease. • Prepared court paperwork for evictions • Managed office supplies • Collected payments

Monitored inmate movement and activities. • Performed hourly rounds, conducted headcounts and security checks in assigned areas. • Observed inmate conduct and behavior. • Prepared written reports • Responded to emergency situations. • Communicated with staff and inmates to prevent or resolve problems

• Screened airport passengers, cargo, and bags for prohibited and dangerous objects and materials. • Maintained efficient passenger traffic flows through airport security checkpoints. • Monitored airport security measures. • Assisted management with labor-management issues and grievances through the preparation of reports or responses, frequently having advance knowledge of decisions rendered and actions proposed that may result in personnel actions

Gathered and compiled readily available data and information for aspects of a program or function and reports findings to higher level employee(s) for disposition. • Monitored and reviewed established operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and reports findings to higher level employee(s) for disposition. • Verified completeness and accuracy of controls to ensure compliance with established procedures and formats. • Assisted management with labor-management issues and grievances through the preparation of reports or responses, frequently having advance knowledge of decisions rendered and actions proposed that may result in personnel actions. • Used word processing, spreadsheet, and database software to prepare documents and to enter, revise, manipulate, sort, calculate, store, and retrieve data. • Received, opened, sorted, and distributed both incoming and outgoing mail, routed mail to various points within and outside the organization. • Screened documents, forms, and letters addressed or routed to various offices; researched correspondence not addressed to specific functional areas. • Received and processed incoming and outgoing registered and certified mail, and express mail shipments. • Reviewed and processed outgoing mail through the mail-metering system; obtain and provides mail count data to appropriate person. •Developed knowledge of the IRM, IRC, IRS collection techniques, and enforcement actions, regulations, and tax forms, notices, bills, and other documents. • Consulted with management or higher graded employee on unusual/difficult issues

• Developed and executed comprehensive test cases, scripts, plans, and procedures, resulting in a 20% increase in test coverage and a decrease in post-release defects. • Led Backlog grooming sessions, optimizing backlog items for upcoming sprints, and ensuring clear understanding of requirements. • Conducted Smoke Tests on "DONE" items, validating their functionality and adherence to requirements. • Collaborated closely with engineering teams to stay informed of new technologies, enabling efficient testing of system components. • Utilized JIRA for test planning, defect tracking, and collaboration with cross-functional teams. • Employed project management skills to coordinate and prioritize tasks, ensuring timely completion of testing activities. • Performed browser compatibility testing on multiple platforms, ensuring consistent performance and user experience. • Applied problem-solving and analytical skills to identify and address test failures, resulting in improved software quality.

Conducted manual testing for ETM in banking domain prod/non-prod environments, resulting in the identification and resolution of 95% of critical defects. • Collaborated closely with engineering teams, product owners, and offshore teams to ensure comprehensive test coverage and timely delivery of high-quality software. • Created Regression Test Suites for vendor tag management, improving test efficiency by 30% and reducing test cycle time. • Utilized JIRA for effective test planning and execution, maintaining accurate and up-to-date test documentation in Confluence. • Demonstrated proficiency in SQL queries, facilitating data validation and verification during testing activities. • Implemented Agile-Scrum practices, participating in daily stand-ups, sprint planning, and sprint reviews to ensure efficient collaboration and alignment. • Successfully performed browser compatibility testing on multiple platforms, ensuring seamless user experience across different devices and browsers. • Applied project management skills to prioritize tasks, track progress, and meet project deadlines.