INDRA PRATAP SINGH

Manage computer lab, Network Topology, and Troubleshoot hardware errors. To Conduct Network, Hardware training classes. Manage network switches, router and firewall.

Monitoring the DC Network through CA Spectrum and Checking and verifying Events & Alarms. Report, Generations on Daily, Weekly and Monthly basis from CA Service desk and CA Health tool. Working in Tier 2 Data Center where server availability should meet 99.745% for every QGR. Logging Service desk Tickets like Incident, Request and Change Order as per customer requirement, Preventive Maintenance of all desktops and Laptops of Network Operation Center room. Email ID creation, Virtual Private Network and Outlook configuration. Documentation, Recording Minutes of Project Meetings, Report Preparation & Record keeping. Provide customer service, troubleshooting, as well as incident escalation for all users. Contacting the 24*7 NOC environment and act as escalation point for NOC Technician L2. The ability to follow ITIL framework. It imparts perfection to adopt and adapt ITSM system to support the business objectives.

Updated existing Policy & Procedure for the ClientAnalysing SOC Management Tool (Elastic & UniView)Working on Microsoft Office 365 ConsolePerformed Security Risk Assessment for new projects.Assisted & Coordinated in External ISO 27001, ISO 22301, PCI-DSS & RBI Master Direction on Information Technology for NBFCs.Working on Enterprise Risk Management Framework for reporting the loss eventsReviewing and Reporting by Jump Cloud, Azure Active Directory, Anti Virus Software (Bitdefender, Trend Micro), Firewall hardening Report.Worked in AWS cloud environment, Review AWS S3 Bucket backup data.Worked on project with RBI Master Direction Information Technology for NBFCs