GEOFREY

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.  Implemented marketing strategies by selling of Bank's products and services  Improved company customer service.  Supported Branch management with daily operational functions.  Successfully closed an average of 600 million worth loans per month.  Assisted senior-level credit officers with complex loan applications.  Submitted loan applications to the underwriter for verification and recommendations.  Conducted searches and created environmental reports as part of the loan process.  Originated, reviewed, processed, closed and administered customer loan proposals.  Maintained friendly and professional customer interactions.  Maintained strict confidentiality of bank records and client information.  Recommended loan approvals and denials based on customer loan application reviews.  Explained bank services, financial products and applicable fees to customers.  Identified and mitigated potential fraud and transaction risks.  Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.  Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and cash point operations.  Identified and reported suspicious behaviour to security personnel as appropriate.  Responded and assisted customers with account inquiries and updates.  Removed mulilated currency from circulation.  Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.  Accessed computerised financial information to answer questions related to specific accounts.  Reconciled cash drawer and resolved discrepancies.  Audited fellow teller currency to contribute to dual-control procedures.  Sold and cross-sold bank products to new and existing customers.  Counted and packaged currency and coins.  Provided customer records on demand, including account statements and copies of cheques.  Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.  Balanced daily cash deposits and vault inventory with zero error rate.  Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.  Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.  Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.

Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures  Install and upgrade antivirus software  Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.  Analyze IT requirements and provide objective advice on the use of IT security requirements  Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.  Diagnose hardware and software problems and replace defective components.  Install computer peripherals for users.