Diwahar A

Running jobs on IBM AS400 middleware server to support mid-market financial services organization involves committed 24/7 operations. Maintaining system and device health for high-volume printers and tape drives to enhance Business Performance. Operating system-side software such as Robot, Zenoss, and Zabbix purpose on event log analysis. Providing 1st level support to incident response,monitoring functions and resolving underlying issues on network traffic, applying PTFs (program temporary fixes), performing IPLs, and contacting vendors for maintenance. Running print jobs for business documents (e.g., invoices and BRMS reports) and distributing output as necessary. Providing technical and procedural consistency on a team focused ITIL disciplines such as Incident, Problem and Change Management within service level agreements (sla). Assisting in disaster recovery plans and collaborating for major incidents response expert guidance to meet stakeholder coordination & audit assistance. Providing detailed implementation plans and process excellence across multiple work streams according to agreed standards and ensuring project processes while performing regular patching, maintenance, and upkeep of team systems and applications to improve client service portfolio.