SRINIVASAN RAMAMOORTHY

• Implemented solutions that reduced single points of failure Rectified many issues by instituting best practices in system log analysis, backups. • Implemented proactive maintenance plans to prevent downtime and ensure optimal system performance. • Maintained accurate records of work performed using company systems, ensuring transparency and accountability in all activities.

• Corrected, modified and upgraded software to improve performance. Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use. • Designed and developed forward-thinking systems that meet user needs and improve productivity. • • Analyzed work to generate logic for new systems, procedures and tests.

• Delivered unit-tested systems within customer-prescribed timeframes. Utilized creative problem-solving skills to overcome technical challenges in the sales process. • Organized product demonstrations and trial installations of equipment to promote products. • • Created product training plans centered on customer success and satisfaction. • Configured and modified product systems to meet customer-specific needs. Implemented robust security measures to protect sensitive information and mitigate risks associated with data breaches or cyberattacks.