Bhavin Gorecha

 Tested and updated ERP software and using own knowledge and expertise made.  Worked on the multiple software projects simultaneously and participated in the whole software development process from design to implementation.  New designed an SQL database and SQL server for current ERP.  Modify existing reports and to develop new reports by analyzing database, data source and structures.  Installation & configuration crystal enterprise server for IT environment.  Implement new DLP server in current organization.  Maintained communication network, monitored network performance & resolved any technical issues.  Installation & configured network devices, including router, switches, Wireless AP’s and WLAN controller.  Provide hands-on IT technical support.  Decommission and disposal of IT equipment & responsible for the accuracy of the asset management information.  New firewall configuration and implement in IT environment.  Provide training to end users related new software and new technology include DLP, ERP.

 Tested and updated ERP software and using own knowledge and expertise made.  New designed an SQL database and SQL server for current ERP.  New designed crystal report and aspx report for existing ERP.

 Hardware checks to ensure that servers are functional in the banking environment.  Provide 3nd level support including troubleshooting, administering and service restoration for Windows 2008, 2012 and 2016 operating systems  Troubleshoot and administer active directory service (AD).

 Configured/ added new services as necessary to different locations.  Experienced in working on Installation, configuration, and administration of Vmware ESXi 6.5.  Applied OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.  Support daily operations including AD management, Group Policy management, DNS and DHCP management, troubleshooting, capacity management, and performance monitoring/tuning.  Daily activity monitoring DCMS.  Daily backup and schedule backup task like image backup, Incremental, Differential, Full Backup.  Create new backup policy in net-backup tool.  Server Migration V to V and P to V.

 Solving the technical queries of the customers.  ITSM Product implementation and pre-sales expert.  ITOM and Endpoint Security product implementation and pre-sales expert.  SIEM and SOAR product implementation  Identity and access management product implementation expert.  Palo Alto and trend micro XDR product implementation expert  Trend Micro and other security product implementation.  Presenting solutions to clients.  Attending key partner events and training sessions.  Establishing and maintaining strong relationships with key partners.  Translating business requirements into solutions.  Participating in client calls with Account Executives.