Bhanu Raghav

• Enable the various requirements towards compliance for ISO 27001/PCI for FIS’s client and facilitate third party audits for ISO27001 & PCI DSS • Conduct internal audits to verify the compliance to the Information Security Policy and Procedure, preparation and review of audit reports and synchronize with process owners to remediate the findings • Perform gap assessment and due-diligence to align regional InfoSec practices and standards with global policy framework and mandates • Aligning and implementation of global information security practices and controls across India and Philippines. • Performing the information security reviews which includes process improvements, proof of concepts for any new tool within organization • Use the relationship pool for interaction with business to understand the processes and identify the opportunity of improvement. • Performing Information Security Policy mapping for FIS & different Clients to meet the minimumsecurity requirements as per client’s MSA/SOW. • Review of Vendor’s Info Sec Policies basis the artefact and information received to enable the procurement and risk management team to get the vendor onboarding done. • Assuring compliance as per corporate policy like AV Updates, OS Updates, Patching, Hardening of Devices and Endpoint Security Deployment

• Handling employee related cases (Fraud/Policy Violation etc.) for India and Philippines region and share the finding with respective stakeholders. • Liaising with internal teams like Privacy, Ethics, Physical Security, Compliance etc. to gather information pertaining to incident • Providing On-call support – for any incident leading towards cyber/fraud investigation. • Participating in compliance activities like internal and external audits on behalf of Incident Response Team (ISO 27001, PCI, SSAE 16 etc.) • Analysing and reporting on alerts received from EPO (McAfee), Fire eye, Bit9 etc. • Highlight process gaps/risk identified during the investigations to appropriate teams. • Basis the reported incidents, learning documents are prepared to help process owners to understand the effective implementation and monitoring of different controls.

• Assisting Team Leader in handling a team of 15 associates • Evaluating agent performance on cases & Identifying training needs • Identify process improvement and developmental opportunities and prepare development plans periodically in consultation with manager. • Review accounts having negative balance on behalf of the clients and initiating charge backs to recover the financial loss for the clients from the merchant or merchant bank. • Verifies if Safe Reporting (Master card) and Fraud Reporting (Visa) has been reported appropriately to Networks. • Manage day to day operations in Chargeback’s Unit involving copy requests, cardholder disputes, charge backs, fraud reporting, temporary credits. • Working on financial fraud related cases and highlight any risk associated with it