Amit Balhara

Worked on troubleshooting and resolving issues related to Endpoint Security products like Windows DLP and Mac. ● Monitored social media platforms, web domains, and rogue applications for brand abuse, infringement, and phishing. ● Worked with DLP vendor to troubleshoot, maintain and upgrade software. ● Categorized and tagged reported cases for proper tracking and coordination with respective departments. ● Developed processes and tools to monitor and analyze model performance and data accuracy ● Identified and reported abusive domains, pages, and content related to the brand. ● Monitored and prevented unauthorized access to the company data ● Educated internal users on how to remain compliant. ● Maintained effective communication with internal and external stakeholders, including legal teams, marketing departments, and third-party services.