ALFISA SHAHU

About Candidate

To explore and improve my technical skills which can be useful for me to keep updated with current technology and contribute maximum to the organization of which I am a part of. 

Education

B
BACHELOR OF SCIENCE (MSC) 2009-2014
UNIVERSITY OF TIRANA AT THE FACULTY OF ECONOMY Business Administration
M
MASTER OF SCIENCE 1999-2004
UNIVERSITY OF TIRANA AT THE FACULTY OF HISTORY- PHILOLOGY

Work & Experience

Q
QUALITY MANAGER/LEAD AUDITOR/IMPLEMENTER 2018 - PRESENT
LEGAL CERT, TIRANE - ALBANIA

Assist in the implementation of the Information Security Management System based on the ISO/IEC 17021 series standards, including preparation for certification against ISO/IEC 27001, 9001, 14001, 18001. Manage the audit program planning, executing, reporting and following-up audits to ensure the implementation of necessary: Information security policies, standards, procedures and guidelines, in discussion with the departments / Information Security Committee, to get appropriate approvals and feedback. I offer to consult service to the organization that what to implement ISO/AS Standard. Directs and assists in the implementation of your ISO/AS Standard, design quality systems procedures that state how the organization is meeting the requirements of the standard. Compliant and provides the tools necessary to the company to developed documented ISO procedures and quality manuals.

B
BUSINESS DEVELOPMENT, IT DIVISION 2005 - 2018
ALBTELECOM, TIRANE – ALBANIA

 June 2005- September 2011. Responsible for the development, implementation and management of the Cash Module Infonova program (Accounts Receivable). Developed test plans and oversaw testing of each new application and its improvement. Created and maintained system records. My works include supervision of the operators and the data, management of the program, Collaborate and management of the payment channel. Assisted team members as necessary. Prepare the Rule and the Reports Form for the HQ. Responsible for identifying potential problem areas in the MIS portion of accounts receivable. Coordinated setup/revision of service codes, accounts, revenue codes, between MIS, Financial Services, and programs as needed to meet billing requirements. Reviewed aged receivables, prepared and submitted recommendations on write-off of bad debts to Financial Director. Updated and distributed SAL cheats sheets. Maintained and updated application and database.  January 2010 part of the Infonova Next Generation BSS project.  June 2010-september 2011 started the new project RMCA module SAP system. My work include prepare the blueprint and requirements of the company, implementation, testing, training and maintenance of the system. Define, generate, control and correct the data for the migration procedure in RMCA using SQL query.

P
PROJECT COORDINATOR 2011 - 2017
CENTER FOR DEVELOPMENT AND SOCIAL INITIATIVES, TIRANE - ALBANIA

My work in NGO project consist in controlling, implementation and evaluation in project management. Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditure. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project

Skills

Microsoft applications like Word, Access, PowerPoint, Microsoft Project, Microsoft Visio®, Adobe Acrobat, Account Receivables, Billing System, Dbase, SQL, SAP, Share point design, Info path. MSC.

Awards

January, 2013 - ICT Solutions - Cloud computing workshop June, 2013 - Microsoft - 20332: Advanced Solutions of Microsoft SharePoint Server 2013 October, 2013 - Expert Rating Certified Professional - Project Management & Six Sigma November, 2014 - Turcell Akademi - Project Management Training October, 2015 - QGest - ISO 9001 Lead Auditor July, 2017- OSCE/ODIHR - OSCE/ODIHR Observers September, 2017- Albtelecom - Albtelecom Business Academy May, 2018 - DIMITTO - ISO/IEC 27001 Lead Auditor May, 2019 - UDEMY - Implementing GDPR May, 2019 - Council of Europe - Data Protection and Privacy Rights December, 2019 - Physikalisch-Technische Bundesanstalt- Energy Management System ISO 5001:2018

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