Abhishek G Pol

o Mahape, Navi Mumbai, Maharashtra. Designation: Network Support Engineer. Period: 04TH March 2021 to Dec 2021. Job Role: working for clients of Tikona digital network • Remote Monitoring of Network & Client End Connectivity via various NMS Tools such as Flex master, zone director, Telnet etc. • Access of Core Routers via telnet installed in operational client to check the network layer status of serving access point and client end device in order to determine drop in connectivity as well speed issues. • Taking necessary action on complaints received from clients based on technical data available from various tools and resolving the same case with support of NNOC Team in case of network issue or field team in case of issue observed with client end connectivity by raising a ticket in Siebel application. • The devices that I monitor are zf2741, zfT301 and cambium access points and manageable and unmanageable switches, Routers. • For monitoring these devices, I have access of various applications such as Siebel, Capstone, Order and Service management (OSM).

o Yantra Park, Thane, Maharashtra. ▫ Designation: Senior Process Associate Engineer. ▫ Period: 17TH December 2021 to till 19TH Octember 2023 Job Role: working for clients of Tata AIA Life insurance Company. ● Working in Access Management team working in Active Directory and in Exchange Admin Portal and O365 Admin Portal. ● Handling tickets in tool. Manage Engine Tool, Summit Tool. ● Creating the client ID creation and ID deletion and managing profile of the users in Active directory and Exchange Admin Portal and O365 Admin Portal. • Email & Logon ID Creation(Employee,Outsource,Generic) • Contact Creation • Email deletion • Adding in security Groups •LDP • (Distribution list) Group Creation • (Distribution list) Group Modification • License change • OU movement ● Interaction with the client to improve the process as per the requirement ● Create/ modify and tested PowerShell Script to improve Process and Automate in Jenkins for user-friendly ● Creating SOPs for the multiple clients. ● Knowledge transfer to the new associates for the process. ● Ensuring proper escalation is done to concern team members within the organization and external vendors. ● Ensuring the escalated problems are resolved within the workaround time to meet the SLA. ● Ensuring review is done for each and every incident/problem which is resolved by calling up the customer/clients to maintain the business/customer relationship. ● Joining technical escalation call to maintain SLA, customer and business relationship ● Working on Active Directory, Handling Arcon servers, Exchange Admin Portal, O365 Admin Portal, command prompt, PowerShell, LDP.exe,Azure, As400 OLAS (which includes SQL query language), providing access to applications like Microsoft (Teams, Outlook etc. As per E1/E3, Intune license and various licenses etc.) and monitoring the processes and tasks.