Technical Support Engineer – UAE – 2 to 6 Years Experience

Network Security
UAE
3 August 2024
Full Time
Urgent

Job Overview

  • Date Posted
    3 August 2024
  • Location
    UAE
  • Expiration date
    7 October 2024
  • Experience
    2 Year
  • Gender
    Any

Job Description

Flint International is seeking a dedicated and experienced Technical Support Engineer to join our team in the UAE. The ideal candidate will have over 2 years of experience in providing technical support, with a focus on both physical and virtual environments.

Responsibilities:

  • Provide first-level technical support to learners, staff, and faculty, both face-to-face and remotely, using appropriate support and communication tools.
  • Support physical and virtual classrooms and events, including requirements collection, preparation, testing, and support.
  • Maintain the hardware/software inventory regularly.
  • Monitor and maintain audio and video systems, ensuring their health and executing corrective actions when necessary.
  • Provide hardware and software support for desktop computers and end-user devices like printers and scanners.
  • Participate in special projects, working with team members to meet business needs, complete deliverables, and document processes.
  • Perform end-user testing of applications and systems to detect software defects and inconsistencies, and communicate and track results with other IT sections.
  • Log, follow-up, and close technical support tickets in a timely manner.
  • Report information security incidents or suspicious behaviors to VCAIT and AIT ISM.
  • Adhere to internal and local information security, health, and safety laws, regulations, policies, and procedures.
Job Requirements

• 2 years of relevant experience in a similar position.
• Bachelor's Degree in computer engineering, computer science, IT, or a related field from an accredited university.
• Professional certifications (e.g., Microsoft, Cisco, Apple) are a plus.

Preferred Qualifications

• Proficiency in Microsoft Windows, Mac, and general desktop support issues.
• Experience with end-user devices like printers and scanners.
• Knowledge of audio and video systems like projectors and mixers.
• Understanding of DNS, TCP/IP, and other networking concepts.
• Ability to work under pressure.
• Strong customer care skills.
• Adaptability and flexibility.
• Excellent communication skills in English; proficiency in Arabic is an advantage.
• Awareness and respect for the customs and cultures of educational learners and employees.

About the Company

Flint International is a leading provider of innovative technology solutions and services. We are committed to delivering excellence through our comprehensive range of services, which cater to various sectors including education, healthcare, and corporate environments. Our team of professionals is dedicated to ensuring the highest levels of customer satisfaction and support.

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