Technical Support Specialist – Riyadh – 4 to 9 Years Experience
Job Overview
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Date Posted30 July 2024
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Location
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Expiration date4 October 2024
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Experience4 Year
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GenderAny
Job Description
Mindpool Technologies is seeking a highly skilled and proactive Technical Support Specialist to join our team in Riyadh. The ideal candidate will have extensive experience in system maintenance, troubleshooting, and customer-focused service delivery.
Responsibilities:
- Perform routine system maintenance tasks, apply software fixes/updates, and conduct preventive maintenance.
- Respond to incidents and perform break/fix activities to restore equipment operation promptly.
- Participate in the Problem Management process and contribute with on-site observations.
- Recommend process and tool improvements and seek continuous service improvement opportunities.
- Meet customer expectations and establish relationships based on trust and respect.
- Troubleshoot critical applications (in-house and 3rd party vendors) and Microsoft SQL Servers.
- Conduct basic SQL server database troubleshooting and Disaster Recovery (DR) for MSSQL Server.
- Identify root-cause analysis and resolve faults both remotely and on client sites.
- Communicate proactively with the Service Delivery Manager, escalating issues and identifying service improvement opportunities.
- Provide on-site early life support and training to system users.
- Analyze system performance in relation to business benefits.
- Document and publish articles in the Technical Services Knowledge Base.
- Document resolutions and recommendations in the Ticketing System.
Job Requirements
• Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching).
• Database administration fundamentals (setup, data queries, backup/restore).
• Hardware diagnostic and repair experience with a basic understanding of electrical and electronic components.
• 3rd level support experience.
• Strong troubleshooting skills.
• Basic understanding of ITIL v3/2011.
Preferred Qualifications
• Degree in Computer Science, Electronics, or a related field.
• Scripting/Programming knowledge.
• Understanding of electronic/robotic fundamentals.
• Basic understanding of Information Security principles, security protocols, and Public Key Infrastructure (PKI).
• Knowledge of biometric concepts and technologies.
• Experience with ITSM tools.
• ITIL Foundation v3/2011 certification.
Soft Skills:
• Self-motivated and proactive individual.
• Willingness to travel.
• Strong problem-solving attitude.
• Excellent communication and customer-facing skills.
• Eagerness to learn leading-edge technologies.
About the Company
Mindpool Technologies is a dynamic and innovative company specializing in IT solutions. Our team is dedicated to delivering high-quality services and ensuring customer satisfaction. We foster a collaborative work environment and provide opportunities for professional growth and development.