Jai Choudhary

- Provided prompt and effective resolution to network-related issues, ensuring uninterrupted operations for clients. - Conducted comprehensive assessments of network infrastructure, identifying vulnerabilities and implementing necessary changes to enhance security and performance. - Configured and maintained firewalls, routers, and switches, optimizing network functionality and minimizing downtime. - Collaborated with cross-functional teams to develop and improve standard operating procedures for network support, enhancing efficiency and consistency. - Communicated technical information in a clear and concise manner to clients, ensuring understanding and satisfaction. - Maintained accurate documentation of network configurations and changes, facilitating troubleshooting and knowledge transfer. Stayed updated with the latest industry trends and technologies continuously expanding knowledge and skills in Jai Choudhary [email protected] +917976023429 Jaipur, Rajasthan - Stayed updated with the latest industry trends and technologies, continuously expanding knowledge and skills in network support. - Diligently proofread all documentation and communications, ensuring accuracy and professionalism.

Manage day-to-day IT operations for clients, providing comprehensive telephone, remote, and physical support, including on-site visits when necessary. Install, configure, and support network devices, ensuring optimal performance and security. Maintain and support LAN infrastructure, addressing end-user needs and resolving technical issues promptly. Create and update operational documentation in the knowledge base, facilitating efficient troubleshooting and knowledge sharing. Oversee and manage the LAN and WAN of college campuses, ensuring smooth connectivity and network performance. Install new PCs, switches, and other IT equipment based on specific requirements, ensuring seamless integration into the existing infrastructure. Install software and provide technical assistance to end-users, resolving issues promptly and ensuring optimal functionality. Coordinate with ISPs to address internet-related issues and ensure uninterrupted connectivity. Monitor LAN servers and other IT equipment using Ping and PRTG, proactively identifying and resolving potential issues. Manage IT inventory, ensuring accurate tracking and timely replenishment of hardware and software resources. Maintain network and other diagrams, providing a visual representation of the network infrastructure for easy reference and troubleshooting. Monitor and manage Palo Alto and Fortigate firewalls, ensuring robust security and compliance with industry standards. Configure and manage WAF, SFTP, SSL VPN, site-to-site VPN, and proxy services, enhancing network security and accessibility.