Summayyah Syed

 Spearheaded L1 and L2 network support, resolving 95% of client issues within SLA, ensuring uninterrupted operations for 50+ clients.  Optimized network connectivity and data flow across 10+ locations by configuring and maintaining network devices (CISCO) routers, switches, and f5 load balancers.  Reduced downtime by 30% through swift troubleshooting of DNS and URL connectivity issues for users/customers, enhancing overall user experience.  Assisted in troubleshooting network issues, including analyzing firewall logs and identifying potential security breaches.  Led cross-functional teams in planning and executing seamless network upgrades, expansions, and migrations, resulting in minimal disruptions to critical business functions.  Maintained comprehensive network documentation, including configurations and reports, ensuring 100% accuracy and up-to-date records for compliance audits.  Monitored and tracked incidents, achieving a 25% improvement in application response times and enhancing service delivery.  Implemented robust system backups, ensuring 100% data recovery readiness in the event of a disaster.  Leveraged ServiceNow tools to streamline processes, enhancing operational efficiency by 20% and optimizing service delivery.  Mentored and guided junior team members, fostering a collaborative learning environment that boosted team performance and confidence in handling complex tasks.