KRISHNAKUMAR LALBAHADUR YADAV

 Served as Senior System Expert, leading teams to timely issue resolution within quality standards and SLAs.  Installed, maintained, tuned, and troubleshooted over 1500 Middleware instances on Windows OS, including MS Outlook 365 upgrade, MS Office upgrade, and Windows 7 to Windows 10 migration/refresh.  Identified, troubleshot, and cleaned viruses, malware, and vulnerabilities in client operating environments.  Proficient in using Bit Locker Encryption Method for Disk Encryption, ensuring secure data transition and preventing data breaches.  Provided remote assistance to end users, managed applications, and documented work in the Service-Now Ticket system.  Diagnosed network issues, analyzed access point faults, managed IP phone systems, repaired printers, and replaced faulty hardware components.  Conducted remote analysis and diagnosis of client issues, offering corrective solutions.  Following standard procedures for proper escalation of unresolved issues to the appropriate internal Teams to ensure smooth project delivery & Accurately log and track support requests.  Maintained IT records, including weekly and monthly stock asset records, and tracked assets for the designated area of responsibility.

Worked as Team Lead & Managing Team’s to get the issue resolved meeting deadlines and TAT without compromising quality norms and adhering to SLAs with 24*7 Support.  Manage the Engineer teams for all covered technologies: VDI, citrix, VM Horizon, Z-scalar Proxy etc. & Delegate duties and tasks within the IT department.  Deals with System Risk alerts and co-ordinate with support team to investigate the cause and get the same blocked fixed.  Following standard procedures for proper escalation of unresolved issues to the appropriate internal Teams to ensure smooth project delivery & Accurately log and track support requests.  Training and mentoring of the team and the team members in terms of their job performance, behavior’s and competencies and motivate them to produce desired results.  Monitor all team members and provide necessary advice and guidance.  Work alongside other departments to achieve company goals and visions.  Perform regular appraisal of team member’s performance and devise strategies to help with improvement.  Carry out in-depth research to reveal new and better methods of handling functions within the departmen

Conducting real-time monitoring and analysis of SIEM logs, focusing on security alerts generated by network hardware and web applications within the Arcsight & GrayLog console.  Analyzing endpoint alerts using XDR, a product-based tool.  Generating incident and alert reports, along with client tickets, to ensure effective implementation and resolution. Following up with L2 and L3 teams to ensure proper resolution implementation.  Performing manual log analysis and monitoring to identify critical and unauthorized activities on devices.  Responsible for information security: Vulnerability management, scanning and remediation of all networked systems.  Safeguarding company data and information against unauthorized access.  Assisting clients by providing accurate logs in case of system failures and during investigations.  Ensure strict adherence to all compliance and processes outlined in the SLA.  Effectively facilitate the handover process between team members, ensuring smooth transitions.