Pravin Goudar

● Planned and executed hardware and software upgrades, improving system performance and security by 20% and supporting a growing and evolving IT infrastructure. ● Implemented a new remote support process, reducing the average time to resolve technical issues by 25%, enabling employees to get back to work quickly and minimize disruption to their productivity. ● Achieved a 99% resolution rate within 2 hours, facilitating seamless remote work.

● Detected and responded to threats by actively monitoring security events 24/7 using Eyes-on Glass, reducing the time to detect and respond to incidents by 20%. ● Developed and implemented runbooks, enhancing the precision and efficiency of triggered alert analysis and reducing the number of false positives by 5%. ● Raised tickets for all validated incidents within 24 hours, ensuring timely and accurate incident tracking and management. ● I followed up with the incident response team to ensure timely and effective remediation, increasing the percentage of incidents remediated within 24 hours by 5%. ● Drafted and delivered 99% of shift handovers on time, ensuring a smooth transition of critical information between shifts. ● Created and introduced a new shift handover template and process, elevating the accuracy and completeness of L2/L3 shift handover reports by 10%. Ensured the capture and accurate communication of all critical information.

● Reduced average response time to security incidents by 40% by continuously monitoring and responding to threats 24/7 using SIEM tools and intrusion detection systems. ● Optimized incident response efficiency by validating 99% of reported incidents and reducing incident detection and response time by 20% through incident management frameworks. ● Conducted root cause analyses of escalated alerts, implementing preventive measures that led to a 20% reduction in recurring escalated alerts. ● Collaborated with incident response teams to identify and implement remediation plans for security incidents, reducing the time to resolve incidents by 10%. ● Increased employee satisfaction with SOPs by 5% by conducting regular reviews and soliciting feedback from employees, resulting in more efficient and effective processes. ● Optimized external stakeholder communication, reducing escalated queries by 10%. ● Improved the efficiency and effectiveness of SIEM issue resolution by reducing the number of SIEM tickets by 10% and implementing new troubleshooting procedures. ● Delivered 99% of daily, weekly, and monthly reports on time, ensuring accurate and timely reporting to stakeholders.