DHARMENDRA GUPTA

● Requirement analysis of existing service based clients and Providing all the Banking solutions and services. ● Handled General Banking operations, performed routine Banking transactions. ● Relationship Manager for the mapped portfolio of around 200 individual and non-individual customers, providing them solutions like Salary Transfer of employees, Corporate Net-Banking Setup. ● Customer Channel migration to digital channels Mobile Banking, Internet Banking. ● Handling suspected and attempted fraud investigations and reporting. ● Handled senior management escalations and provides solutions to retain relationship. ● Worked as a Risk Manager and support 9/10 branches for service, operations and compliance Highlights: ● As a Risk Manager overall managed 9/10 branches for 2 years and taken care of Audit, compliance and process Management and Audit reporting. ● My responsibilities included visiting newly opened branches and guide them Product and processes ● Case study preparation taking references from Other Bank processes

● Worked as a Internal Auditor and handled Audit for Branches on Delhi NCR. ● Handling suspected and attempted fraud investigations and reporting. ● Prepared audit reports detailing results of audits and provide recommendation for remediation, as well as follow up review of the corrective action. ● Moved to IT Audit through internal Job posting during 2019. ● Participated in Integrated Audits-Carried out ITGC testing in support of financial statements. ● Communicated with the company’s external auditors on general computer control related matters and SOX test procedures. ● Conducted Risk profiling and analysis of unit based on findings of field Audit. ● Prepared Key Audit finding(KAF) report. ● Led and managed various Integrated and Internal audit engagements which included risk management, control management over operational effectiveness, financial reliability and compliance with all applicable directives and regulations.

Managing and conducting General Computer Controls (ITGC) testing to support the Statutory Audits and Clause 49 (Indian equivalent to SOX Audits) – across ITGC domains including Change Management, User Access Management, Data Center and Network Operations etc. •Involved in IT Application Control Audits •Analysis of the financial statements to detect any unusual transactions. •Performing reviews and risk management of branches and reporting the same to management in line with COSO/COBIT •framework and risk‐based audit approach. •Periodic user entitlement/access and change management reviews and audits of business partners to ensure compliance with ISMS policy and agreement.