Atul Anant Honnangi 

• Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Handling VPN issues, Outlook issues, local system issues that can be handled through Remote Support • First Level Troubleshooting • Solving basic Citrix issues • Taking Remote access to solve basic outlook issues and proxy related issues • Provide customer support and ensuring maximum customer satisfaction through achieving delivery & service quality norms. • Sending out notification for Major incident issues after coordinating with next level teams. • Active Directory Management • Identifying and assigning appropriate case type (Service Request or Incident) to tickets before passing it to proper teams. • Document internal procedures • Monitor and respond quickly and effectively to requests received through the IT helpdesk • Assign users and computers to proper groups in Active Directory. • Software installation • Handling escalations and if required, escalating it to highest possible level. • In case of any newly observed outages, informing level 3 teams for the same

• Good Technical and troubleshooting Expertise on ePO 4.6, 5.0 and 5.1,5.3 Virus Scan Enterprise 8.8, ENS, HIPS • Good Technical Expertise in Windows Server and Client Operating systems • Good Knowledge on MALWARE isolation, malware hunting and resolution • Analyzing Emerging Malware and implementing necessary changes over more than 20,000 workstations and 2000 servers. • Ability to understand & resolve issues, commitment to client satisfaction & good Communication skills. • Managed project, designed, and deployed E-Policy Orchestrator (EPO) solution to manage all McAfee Point Products as per corporate policy compliance. • Helped IT organizations to manage information security strategy, policy, and architecture using ePolicy Orchestrator. • Collaborated across departments to resolve ongoing issues and address root-cause analysis. • Trouble-shoot/qualify cases before escalating into Tier-III and development team. • Fixing issues related to windows registry, device drivers and all kind of operating system related issues caused by virus. • Working on product deployment, update, policies through McAfee ePO 4.6 and 5.1 on servers and workstations. • Knowledge on Endpoint Detection and Response (EDR) Antivirus Technologies - Cybereason • Implementation of File Integrity Monitoring which is a mandate as per PCI requirements.

• Managing Security Information and Events Management (McAfee ESM \ Nitro) Solution for Client. • Endpoint Security – Endpoint Security (ENS), ATP, ATD (Sandboxing), Active Response, TIE • Assist with creation and maintenance of security incident response procedures • Participate in research and assist implementation of security tools used by SOC team • Keeping a track of all the attacks and following up with respective teams to remediate the vulnerability • Experience with vulnerability scanning tools such as Qualys. • Knowledge of Burp Suite and VA/PT • Perform in-depth analysis of events and logs for Detecting malicious applications and network activity, Common attack techniques that compromise hosts, Detecting and analyzing system and network vulnerabilities and Continuous process improvement by discovering the root causes of incidents • Create knowledge base which will be used by SOC analysts for performing their roles • Create ad-hoc reports and Dashboards as per customer requirements • Knowledge and hands-on experience in management of IDS/IPS, Firewalls, VPN, and other Network & Security products