Mihir Jitendra Shukla

Colocation Datacenter, Junior Engineer: Worked as a Network Support Engineer in Network Management, Network Security and Technical Support. Performed planning, design, installation and configuration, maintenance and troubleshooting of Cisco Routers and Switches, Checkpoint Firewall. Network user management on multiple platforms, governed by communication protocols. Implemented & managed Co-location datacentre of National Stock Exchange and maintained its health status and related reports. Assisted customers to deploy their network infrastructure for communication with NSE’s trading host.

o Managed security operations for 3 clients simultaneously in MSS & Captive environment. o Lead a team of 6 persons for delivering captive SOC services through SIEM tool Arcsight. o Performed Incident management, RCA and periodic reviews of the project. o Engaged in team building and continuous enhancements in processes and operations.  Onsite SOC for the biggest commercial bank in India: o Worked on Qradar & ArcSight for performing Real-Time Monitoring, Investigation, Analysis, Reporting and Escalations of Security Events from Multiple log sources. o Creation of use cases and fine-tuning them. Creating reports on incidents and delivered it to Business and other stakeholders. o Detection of threat actors based on the intelligence provided by platforms like x-force, IB-CART, CERT-IN. Analysis and remediation of the incidents detected. o Assist, co-ordinate with the Manager on performing a risk review of the daily security requests that come from the business. o Perform Daily Incident Reporting and incident correlation on re-occurring issues as in CSIRT. o Interact with the process owners to understand the nature of business, the controls and possible risk  Incident management for a large commercial bank in India: o Analysis of reports and alerts. Identifying an incident and inform the concerned remediation teams for resolution. o Co-ordination with different IT and security teams for proper and timely response to the incidents. Documenting incident response and closures. Maintaining appropriate RCA from the teams and documenting them. o Conducting the SOC review with client on a weekly and monthly basis. Creation of reports, enhancement and fine tuning of use cases and SOC process based on the reviews and delivering it to customer